Website Terms of Use

Terms of Use

Welcome to the website ("Web Site"). This document describes the Terms and Conditions that guide and control your use of the Web Site. As used in these Terms of Use, “us,” “we” and “our” refers to the Vitamins Australia. These Terms and Conditions will detail your rights and responsibilities and what you can expect from Vitamins Australia. Please spend few time to read these Terms and Conditions.  Your use of the Web Site constitutes your accordance to accept and be bound by these Terms and Conditions. If you do not concur with any of these Terms and Conditions, Please you may not access this Web Site.

Vitamins Australia secures the right to add, delete or do occasional changes on these Terms and Conditions without notice. By continuing to access the Web Site, you accept to be bound within the terms and changes. We are not constrained to inform you of any changes but we will endeavour to alert you if any important changes. Yet, you should check our published agreement and policies from now and then to update yourself with the latest version.

Placing orders through the Web Site

The person using the Web Site or You must be at least 18 years of age to place any orders with Vitamins Australia. By continuing to use the Web Site the user/You acknowledge that the user/You is at least 18 years old.

By acquiring any products through the Web Site, you make a confirmation to us that the products you have selected is to purchase based on these Terms and Conditions. Information displayed on the Web Site constitutes an invitation to treat. No information shown on the Web Site constitutes an offer by us to sell any products. Vitamins Australia secures the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole delicacy. We will affirm your order undertaken by sending you an email confirming shipment of the goods you have ordered. If we are unable to process or take your order after payment is successfully received, we will contact you through email or telephone. Currently we offers free shipping for all orders.

Copyright/Trademark Information

This whole Web Site, copy, images, logos, indicia, text, content, and distinctive method of displaying products is copyright 2019 of The Vitamins Australia trade mark and logo are trade marks of Vitamins Australia. The every other trade marks in the web site are the property of their respective owners, who are not related with Vitamins Australia. Permission to use the  delivered documents from the Web Site and/or server and associated graphics is restrained. The name of Vitamins Australia or any of the above trademarks or logos could not be used without Vitamins Australia's particular, written prior permission. The information displayed on the Web Site may subject to alter or change without any notice. We are not accountable for typographical, technical, or descriptive errors.  


We welcome your suggestion and other comments concerning the Web Site. Nonetheless, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Vitamins Australia shall be and stay as the exclusive Vitamins Australia property. Your submission of any such Comments shall constitute an assignment to Vitamins Australia of all rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Vitamins Australia will be authorized to use, reproduce, disclose, publish and distribute any material you submit for any reason whatsoever, without any limitation and without compensating you in any way. For this cause, we ask you to not send us any comments that you do not wish to assign to us, involving any confidential information or any actual creative materials such as stories, product ideas, computer code or original artwork.

Communication from Vitamins Australia

We hold the right to email you product alerts and special offers that we trust you may be interested in. We regard your right not to receive these communications and if you advise us at the time of placing your order that you are not interested in receiving these special offer and alert emails we will disable that functionality and  your account there after won't receive any alerts or offers. Our communications will have a clear link to Unsubscribe. Once you have unsubscribed we will take out your name from the list to communicate and will no longer send you these special offers and alerts, unless you later re-subscribe to receive those alert emails.

Tell-A-Friend/Product-Review Messages

The Vitamins Australia message services available to our guests are bound to the following guidelines. Out of respect, we ask for all our guests that you do not use obscene, profane or threatening language in messages. Examples of the kinds of conduct or content that are prohibited in messages include:

The conveyance of any content that could violate, or could facilitate the violation of, any applicable law, regulation or Vitamins Australia rule or policy.

The conveyance of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.The imitation or impersonation of any person or any specific entity in any part of a message.You are solely accountable for the content of your messages and Vitamins Australia assumes no responsibility for any content submitted by you. We may, but are not obligated to, hinder or remove any and all content from a message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other Vitamins Australia guests or any third party. Vitamins Australia secures the right to remove the content you provided at any time without notice.


We have done our best to show the high possible accuracy of the product colours shown on the Web Site. However, since the colours you view is depend on your monitor screen, we could not promise that colour displayed on your monitor will be accurate.

Correction of Errors and Inaccuracies; Limitations on Quantity

Whilst Vitamins Australia takes every decent effort to provide accurate information on the Web Site, the details and information may have typographical errors or inaccuracies and may not be complete or recent. We therefore hold the right to correct any errors, inaccuracies or omissions and to change, alter or update information at any time without prior notice (including after you have submitted your order and/or made payment). Such errors, inaccuracies or omissions may associate to product description, pricing and availability. If, for example, a product offered for sale has incorrect price or description on the Web Site due to a technical or administrative error, any agreement emerging from any acceptance of such offer will, in Vitamins Australia' discretion, be void. We also secure the right to limit quantities (including after you have submitted your order and/or made payment). We apologize for any disruption this may cause you. If you are not completely satisfied with your purchase please check our returns policy for details on how to return the product and get a refund.

Sale of Goods and Delivery

On your request, we will arrange for the delivery of your order to your designated delivery address. Our delivery contractors are Australia Post and several other couriers. Every product page will show the delivery charge for that particular item. Our delivery fee is decided with reference to the Base Fee plus a Weight Fee that depends on the destination and weight of each product.

Certain products listed on the Web Site for sale may not be located at Vitamins Australia's Australian warehouse. Please refer to the Australian Consumers icon or link on the Website.

Customs, Duties and Taxes

In relation to products located outside Australia, you are responsible for ensuring that the goods the subject of your order can be lawfully imported to the destination country (i.e., Australia/New Zealand). You are the importer of record and must comply with all laws and regulations of the destination country. For Australian customers, your orders may be subject to import costs such as customs duties and GST. You are responsible for the payment of any such costs (which may be in addition to the stated purchase price for such goods on the Web Site).

Customs, Duties and Taxes

In association to products located outside of Australia, you are liable for ensuring that the goods the subject of your order can be lawfully imported to the destination country (i.e., Australia/New Zealand). You are the importer of record and must comply with all laws and regulations of the destination country. For Australian customers, your orders may be subject to import costs such as customs duties and GST. You are responsible for the payment of any such costs (which may be in addition to the stated purchase price for such goods on the Web Site).


You agree to indemnify and hold Vitamins Australia and its employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the "Parties") harmless from any damage, loss, or expense (including without limitation, reasonable legal costs and expenses on a full indemnity basis) incurred by you or by the Parties emerging from any claim, demand, suit, action or proceeding by any person against you or the Parties where such loss or responsibility arises out of, in connection with or in respect of your use of the Web Site, any breach by you of these Terms and Conditions and/or any goods purchased by you from Vitamins Australia.

Limitation of Liability

In no event shall Vitamins Australia or any of its subsidiaries or affiliates be responsible for any indirect, special, incidental or consequential damages involving but not limited to loss of use, loss of data, loss of business or profits. To the maximum extent allowed by applicable laws, Vitamins Australia' liability is restricted to an amount equal to the purchase price of the relevant good(s).

To the extent permitted by applicable laws, Vitamins Australia does not accept or take any responsibility for:

-any damage or injury of any nature effected by the use or misuse of products purchased from Vitamins Australia;

-errors, mistakes or inaccuracies on the Web Site; you acting, or failing to act, on any information contained on or referred to on the Web Site and/or any linked website; any unauthorized access to or use of our secure servers and/or personal information and/or financial information stored on those servers;any interruption or cessation of transmission to or from the Web Site; and/orany bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the Web Site by any third party.


These Terms and Conditions are legally binding upon each party here to and its successors and permitted assigns, and governed by and construed in accordance with the laws of New Zealand. Each party submits to the exclusive jurisdiction of the Courts of New Zealand. These Terms and Conditions will not be assignable or transferable by you without the prior written consent of Vitamins Australia. These Terms and Conditions (including all of the policies and other agreements described in these Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding their subject matter, and supersede all prior and contemporaneous agreements and understandings between the parties regarding their subject matter. No failure or delay by Vitamins Australia in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. If any part of these Terms and Conditions is found to be void, unlawful or unenforceable then that part will be deemed to be severed from the balance of these Terms and Conditions and the severed part will not affect the validity and enforceability of any remaining provisions.

Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars. GST is included in sales to Australian customers but not to New Zealand customers. New Zealand customers do not pay GST when purchasing from Vitamins Australia. Where GST becomes payable on arrival of orders to New Zealand these costs will be covered by Vitamins Australia.

Statutory Conditions and Warranties

Statutory conditions and warranties apply. Nothing in these Terms and Conditions excludes the application of those statutory conditions and warranties. For more information about your rights as a consumer, see the ACCC website at or the equivalent government body in your applicable jurisdiction.